Unison Housing Privacy Policy


Unison Information Privacy Brochure


For the purposes of this Privacy Policy the words “Unison”, “we”, “our” and “us” refer Unison Pty Ltd ACN 076 581 112, and “Services” means the provision of affordable rental housing options to low income households and other goods and services we provide from time to time..

This Privacy Policy should be read carefully by you (“you”) prior to interacting with us. By providing us with your or your dependant’s (if any) personal, sensitive and protected information (“Your Information”) for the provision of our Services to you, you, on your own behalf and on behalf of any other dependants (if any), agree to our collection, use and disclosure of Your Information, as described in this Privacy Policy. 

  1. Our commitment to your privacy

We take your privacy seriously, and strictly adhere to the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) ("Privacy Principles"), the Health Records Act 2001 (“Health Act”) and other laws relating to privacy, and the collection, use and disclosure of Information.  We will only collect Information that is necessary for us to provide you, and your dependent(s) (if any), with the Services.

As part of our relationship with the Department of Human Services (“DHS”) to collect and report data for the Specialist Homelessness Service, we have also agreed to comply with DHS privacy standards and relevant legislation.

This Privacy Policy outlines our practices relating to the collection, use, disclosure and storage of Your Information. Unless you give us explicit consent otherwise, we will act in accordance with this Privacy Policy with regard to our collection and use of Your Information.

  1. The information we collect

We will only collect Your Information that is reasonably necessary for us to provide you, and your dependent(s) (if any), with, or directly related to, the Services and the goods that you request from us.

We may collect Your Information from you, and your dependent(s) (if any), when you or they interact with us.

Your Information which we collect may include, without limitation, your name, gender, date of birth, Centrelink ID, country of birth, languages spoken, rental history, previous living arrangements, your dependant’s name, your health details (including your medical history, health records or reports), police records, your dependant’s emergency contacts and/or health details (including their medical history, health records or reports), income details, work history, postal address, email address, telephone number, r work address, work telephone number, credit card details, direct debit details, payment details or any other information necessary to provide the Services requested. 

We will collect Information only by lawful and fair means and not in an unreasonably intrusive way.  We may collect Your Information directly from you, your dependent(s) (if any), from third parties with whom you interact and authorise to provide us with Your Information or alternatively through publicly available information.

When you access our website at www.unison.org.au via a browser or application, our servers may automatically record certain information. These server logs may include information such as your web request, GPS locations, session ID’s of your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.  You can delete cookies from your computer at any time on your internet browser.  However, doing so may limit your use of some of the website’s features.

  1. Collection and disclosure of Information relating to you or your dependant

By using our Services, you consent to our collection, use and disclosure of Your Information relating to you or your dependants (if any).

Please note that Privacy Laws do not affect our legal responsibilities for the protection of dependants, specifically children against any form of abuse. Occasionally there are times where we may be obligated by Australian Law to report concerns about a dependant to government authorities, including child protection services.

  1. How we use Your Information

We will only use Your Information for the provision of our Services to you or in the ways set out within this privacy policy, and for any other purpose which we state at the time of the collection permitted by law and/or as required to provide the Services you request. 

We may also use Your Information to directly market to you. If we market to the public (such as through an advertising campaign), we will only use aggregated information on a purely anonymous basis with Your Information removed.  You can opt out of marketing activities at any time by clicking the unsubscribe button.

  1. Sharing Your Information

We will only disclose your Your Information, in the following circumstances:

-When we have your consent.

-To third parties where necessary for us to provide our Services to you, or where you have expressly asked us to do so for the purposes of them or us providing further Services. For example, without limiting any of the forgoing, we may provide external contractors with your name, contact details, details of your property or any other necessary information to assist with any maintenance required to the property.  

-To the DHS and the Australian Institute of Health and Welfare as part of our Service Agreement for the collection and reporting of data for the Specialist Homelessness Services. Information provided in this context will be aggregated information with your personally identifiable Information removed.

-Banks, payment processors or other payment service providers.

-To Government bodies, Australian universities, research institutions, not for profit organisations or other third parties for the purpose of research and development. Information provided in this context will be aggregated information with your personally identifiable information removed.

-To emergency services or other medical providers required to treat, transport or otherwise assist you or your dependant in the event of a medical emergency.

-To our related bodies corporate, and their respective directors, officers, agents, and employees for the purpose of processing Your Information on our behalf.

-We may from time to time engage external service providers to help us deliver our Services to you. These external service providers may be located in Australia and/or overseas. In these instances, we may disclose Your Information to these third parties in order to help deliver Services to you.

-To a third party data storage provider located within Australia as part of the storage of Your Information.

-To comply with any law enforcement agency, judicial proceeding, court order, or legal process in any jurisdiction that is investigating any breach or suspected breach of any law in any jurisdiction regarding your identity or other information provided by you to us.

-Where disclosure is reasonably necessary to protect our rights or intellectual property or to protect the safety of our employees or the public as required or permitted by law.

-Where we consider disclosure is necessary for the protection and wellbeing of a person.

-Where we are otherwise permitted by law to disclose Your Information.

If you opt in to receive marketing email communications from us, these will be sent to you directly by us. We will only send communications to people who have opted to receive them. You can unsubscribe from receiving these communications at any time.

In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, Your Information may be among the assets transferred. We will ensure the confidentiality of any Information disclosed in this context.

  1. How you may access Your Information

Copies of Your Information which we hold may be requested by contacting us on 9349 0250. We may charge you a reasonable fee for complying with any such request.

We may refuse, in our sole discretion, to provide you access to Your Information which we hold, where such refusal is permitted by the Privacy Act 1988 (Cth), the Privacy Principles or any other law or right. 

If you no longer wish to receive email communications from us, you can unsubscribe at any time by using the link on the emails we send you, or phoning 9349 0250 and we will do it for you.

  1. How we protect Your Information

We will act to protect Your Information in accordance with the Privacy Principles.  We are committed to keeping Your Information you provide to us secure.  We take all reasonable precautions to protect Your Information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

While we take all due care in ensuring the privacy and security of Your Information, the possibility exists that this information could be unlawfully intercepted while in transit over the internet or while stored on our systems or on our website. We disclaim all liability to you to the greatest extent pursuant to law should this occur.

We will take reasonable steps to destroy or permanently de-identify Your Information if it is no longer needed for the purpose for which Your Information was disclosed, or required to be held pursuant to any other legal requirement.

  1. Quality and Correction of Personal, Sensitive and Protected Information

It is your responsibility to contact us from time to time to inform us of any changes to Your Information to ensure that it is up to date, relevant and of an appropriate quality to enable us to provide our Services to you.

We will take reasonable steps to correct Your Information if you inform us that Your Information is inaccurate, out of date, incomplete, irrelevant or misleading, including making any appropriate deletions or additions to Your Information. 

If you cease to use our Services, we may retain Your Information to comply with our record keeping obligations under law.

  1. Contacting us

If you have any queries in relation to this Privacy Policy, or if you would like to request access to Your Information or have a complaint about a breach of privacy, then please contact us on 9349 0250.

Your queries, requests and/or complaints will be dealt with as soon as possible by our privacy officer (but no later than 14 business days). Alternatively, any person may make a complaint to the Privacy Commissioner.

The Office of the Australian Information Commissioner may be contacted on

Tel: 1300 363 992 Fax: +61 2 9284 9666

E-mail enquiries@oaic.gov.au

or postal address at:


  1. Changes to this Privacy Policy

We will update this Privacy Policy from time to time as required. We will also keep prior versions of this Privacy Policy archived. You should periodically visit this page to review the current Privacy Policy.

For more information about privacy issues in Australian and protecting your privacy, visit the Federal Privacy Commissioner’s website.