Position Title: Supportive Housing Site Manager – Make Room

About the role

As the Supportive Housing Site Manager, you’ll lead the day‑to‑day operations of Unison’s supportive housing site, overseeing tenancy management, resourcing and incident response while guiding Place Managers to deliver high‑quality, person‑centred tenancy services. You’ll build strong, collaborative relationships with onsite support partners and security staff, act as an escalation point for complex renter needs, and ensure complaints and incidents are handled proactively and with care. A key part of the role is engaging with a wide range of stakeholders including neighbours, police, council and community organisations to strengthen partnerships, resolve concerns and support a safe, stable community.

The role is based at our Make Room office, located at 602 Little Bourke St, Melbourne.

What we’re looking for

We’re looking for someone who brings:

• Strong tenancy management experience and knowledge of the RTA, combined with a background supporting people with mental health, substance use and trauma‑related challenges, applying legislation with clarity and compassion.
• Experience leading and coaching operational teams, with a people-first leadership style that prioritises wellbeing, safety and professional growth, and models calm, grounded decision making under pressure.
• Strong stakeholder and onsite partnership skills, confidently navigating competing needs, de‑escalating tensions and keeping communication flowing with a proactive, collaborative, solutions‑focused approach.

Why Join Us

At Unison, we believe in rewarding your dedication with benefits that truly make a difference. You’ll enjoy access to:

• Rostered days off to recharge
• Salary packaging of up to $15,900 tax-free to increase your take home pay
• Five weeks of annual leave with 17.5% leave loading
• 18 days of personal leave
• Up to 22 weeks of gender-free paid parental leave
• Access to comprehensive wellbeing and professional development programs

Apply now

We’d love to hear from you. You can view the position description here and apply by emailing your resume and a cover letter addressing the first 5 KSC on the position description to careers@unison.org.au, we’ll be reviewing applications as they come in so don’t hold off.

We encourage people who are from the Aboriginal and/or Torres Strait Islander, Culturally and Linguistically Diverse, the LGBTIQ+ communities and those living with a disability to apply. Please contact our People Team on careers@unison.org.au for more information about our supported recruitment pathways.

View position description