We are committed to delivering high quality services in line with our organisation’s values. These values are the basic principles that guide the way we work. This includes the way we provide services to our customers, the way we treat each other within the organisation and the way we relate to the wider community.
At Unison we value:
We put the customer at the heart of what we do, we value each other and welcome diversity.
We are respectful of all and welcome open and honest discussion
We have a positive and dynamic approach to our work. We embrace change, learn from our mistakes and seek to find solutions.
We do what we say we will do
Our Customer Commitment
Unison provides services to tenants, property owners and clients of our homelessness services. Our customers are at the heart of everything we do and across the organisation our customers can expect that:
- We will do what we say we will do, when we say we will do it
- We will listen and be responsive
- We will try to resolve your matter on first contact, if we can’t; we’ll maintain contact with you until it is resolved
- We will be flexible with our services and proactively look for solutions that meet your individual needs
- We will be respectful and open
- We will value and build relationships
You can find out more in our customer commitment brochure (PDF, 137kB).
Child Safe Statement of Commitment
Unison is committed to promoting and protecting the interests and safety of children and young people that come into contact with its services. We want children to be safe, happy and empowered. We have zero tolerance for child abuse. We are further committed to the cultural safety of Aboriginal children, and those from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children living with a disability. All children have equal rights to protection from abuse. We support and respect all children as well as our staff, and contractors.
Child protection and reporting information about suspected child abuse is the responsibility of all Unison staff and contractors, particularly if the function of their job includes, or is likely to include contact with children. Unison is committed to identifying risks early, and removing and reducing these risks through robust human resources and recruitment practices.
All staff are required to be aware of relevant laws, organisational policies and procedures, the organisation’s Code of Conduct, and their obligation to comply with all requirements.
If you believe a child is in immediate risk of abuse, call 000.