Our Values

We are committed to delivering high-quality services in line with our organisational values. These values are the principles that guide how we operate, how we provide services to our customers, how we treat each other within the organisation, and how we relate to the broader community.

At Unison we value:


We put the customer at the heart of what we do, we value each other and welcome diversity.


We are respectful of all and welcome open and honest discussion.


We have a positive and dynamic approach to our work. We embrace change, learn from our mistakes and seek to find solutions.


We do what we say we will do.

Our Customer Commitment

Unison provides services to renters, property owners and customers of our homelessness services. Our customers are at the heart of everything we do and across the organisation our customers can expect that:

  • We will do what we say we will do, when we say we will do it
  • We will listen and be responsive
  • We will try to resolve your matter on first contact, if we can’t; we’ll maintain contact with you until it is resolved
  • We will be flexible with our services and proactively look for solutions that meet your individual needs
  • We will be respectful and open
  • We will value and build relationships.


Read more in our customer commitment brochure.

Child Safe Statement of Commitment

Unison is committed to promoting and protecting the interests and safety of children and young people that come into contact with our services. We want children to be safe, happy and empowered. We have zero tolerance for child abuse. We are further committed to the cultural safety of Aboriginal and Torres Strait Islander children and those from culturally and/or linguistically diverse backgrounds and to providing a safe environment for children with a disability. All children have equal rights to protection from abuse. We support and respect all children, our staff, and our contractors.

Child protection and reporting information about suspected child abuse is the responsibility of all Unison staff and contractors, particularly if their job includes or is likely to have contact with children. Unison is committed to identifying risks early and removing and reducing these risks through robust human resources and recruitment practices.

All staff must be aware of relevant laws, organisational policies and procedures, the organisation’s Code of Conduct, and their obligation to comply with all requirements.

If you believe a child is in immediate risk of abuse, call 000.