Information for Private Rental Tenants

CORONAVIRUS (COVID-19) UPDATE: Information for private rental tenants

Unison is carefully monitoring developments related to the COVID-19 (coronavirus disease) pandemic to understand the impacts on our community, services and activities. Based on guidance from the Australian and State Governments and health authorities, we may make some changes to the way we work to protect you, our staff and the community.

Please read the important updates for you as a tenant below.

 

   


Quick links:

 

   

For information in languages other than English, please visit 

https://www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19 

A factsheet on how to ‘Reduce your risk of coronavirus (COVID-19) is now available in 49 languages.

A video from the Chief Health Officer showing our community ‘how to safely wear a mask’ is also available in various languages.

 

IMPORTANT UPDATE TO OUR TENANTS

 

   

→ Be cautious about covid-19 scams

DHHS has reported that scammers are pretending to be Government agencies providing Covid-19 information via text and emails. Scams include false notifications of close contacts to confirmed coronavirus cases which contain malicious links and attachments designed to steal personal and financial information when they are opened.  

Please be cautious and remain alert to scams. Government agencies will not ask you to click an email link or open an attachment. The COVIDSafe app will not notify any person directly that they are a confirmed case or the contact of one - only a DHHS public officer would.  

If you suspect that you have been a target of a scam or are unsure, go to  https://www.scamwatch.gov.au/report-a-scam 

 

 

→ Changes to our service delivery

Our office is now open. Our service and contact details are available here, or you can reach out to the team via email at rentals@unison.org.au

 

 

→ Repairs and maintenance

For maintenance requests, please contact your Property Manager at rentals@unison.org.au

 

 

→ What to do if there is a change in your financial circumstances?

We are committed to supporting you in your tenancy. The impact of COVID-19 has been felt everywhere. We understand that some tenants may have reduced hours of work and that some may have lost employment. If this is impacting you, please contact your Property Manager as soon as possible so that we can assist you to find a solution.

Your Property Manager will continue to collect and monitor rent payments closely on behalf of your landlord. We strongly encourage you to contact your Place Manager if you are experiencing difficulty with your rent payments.

The Victorian Government has recently announced rent relief grants for Victorians experiencing rental hardship as a result of the coronavirus (COVID-19) crisis. Please visit the following links to find out more:

 

 

→ What we ask of you

Stay home and get tested if you have symptoms of coronavirus (COVID-19) no matter how mild: including fever, chills, cough, sore throat, shortness of breath, runny nose, loss of sense of smell or taste. Go to the DHHS testing map for locations.

Call-to-Test service provides in-home coronavirus testing to people who would otherwise be unable to get tested. This includes older people, people with a disability, carers and those with an illness that might prevent them from leaving home. For eligible callers located in Melbourne, testers will visit within 48 hours.

If you are waiting for the results of your coronavirus (COVID-19) test, please self-isolate until your receive the test results and let us know if you test positive so we can ensure you have the assistance you need.

Please let us know as soon as possible if you or anyone in your household is in self-isolation, is feeling unwell, or has been in contact with anyone who tested positive or is in the process of being tested for the virus. This will help ensure we take appropriate measures.

Visit https://www.dhhs.vic.gov.au/self-quarantine-coronavirus-covid-19 for further advice on who should quarantine and who should isolate.

Remember to wear a face mask when leaving your home and wash your hands often.

 

 

HOW TO PROTECT YOURSELF AND THE COMMUNITY

 

 

 

-> Mental health and wellbeing

This is a difficult and uncertain time for everyone and support is vital and available. For more information about managing stress and support options, call the Coronavirus Mental Wellbeing Support Services on 1800 512 348 or visit coronavirus.vic.gov.au.

Financial support is also available. The Coronavirus (COVID-19) Test Isolation Payment is being increased to $450. You can find more information on The Coronavirus (COVID-19) Test Isolation Payment.

The ‘Partners in Wellbeing’ hotline has extended their operating hours to 10pm on weekdays. Additional support for business owners is now available through access to business advisors and financial counsellors. Hotline number: 1300 375 330.

 

 

→ Keep informed of the latest update

We encourage you to look after yourself, your family and the community. 

Please follow the community health advice and keep informed of the latest update by visiting dhhs.vic.gov.au/coronavirus or calling the Coronavirus Helpline on 1800 675 398 (free call, 24/7).

Information is also available in other languages: https://www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19 and https://www.sbs.com.au/language/coronavirus

 

 

→ I am feeling unwell, what should I do?

Stay home and get tested if you have symptoms of coronavirus (COVID-19) no matter how mild: including fever, chills, cough, sore throat, shortness of breath, runny nose, loss of sense of smell or taste. Go to the DHHS testing map for locations.

A new Call-to-Test service will provide in-home coronavirus testing to people who would otherwise be unable to get tested. This includes older people, people with a disability, carers and those with an illness that might prevent them from leaving home. For eligible callers located in Melbourne, testers will visit within 48 hours.

If you are feeling seriously unwell and it is an emergency, call 000 immediately.

 

 

→  Gatherings and restrictions 

Visit DHHS to keep up-to-date on Victoria’s current restriction levels.  

You must carry a face mask with you when you leave home, please follow DHHS guidelines on face mask - https://www.coronavirus.vic.gov.au/face-masks. We also encourage you to wear masks in common areas and shared facilities (e.g. communal laundries).

If you are expecting a delivery, please ask the delivery driver to leave it at the front door of the office for you to collect it – unless you have been diagnosed with Covid-19 or are self-isolating.

Be mindful of physical distancing and avoid common areas (kitchens, laundries, lifts etc) that are already busy and where it would not be possible to maintain 2sqm per person restrictions. This typically means no more than two people or one household should be in common areas of Unison buildings, like kitchens, laundries and lifts. When there are already two people in a common area, please leave and come back later. 

     
 

→ Follow the health advice to stop the spread

All residents, clients and staff should follow the government directions as follows:

  • Stay safe and limit interactions with others
  • Keep a full arm-span (about 1.5 metres) between yourself and other people where possible
  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer
  • Try not to touch your eyes, nose or mouth
  • Cover your nose and mouth with a tissue when you cough or sneeze. Dispose of the tissue
  • If you don’t have a tissue cough or sneeze into your upper sleeve or elbow
  • Continue healthy habits: exercise, drink water, get plenty of sleep, don’t smoke

 

Protect yourself and your community

 

Your Privacy Rights

Unison complies with legislative requirements in the way that we collect, use, disclose, and provide access to personal information we hold about you. We treat your privacy seriously.  Find out more about your privacy rights in our Information Privacy brochure and Unison's Information Privacy Policy

Unison Membership

Unison is a not-for-profit organisation. Our members are important stakeholders with particular rights. Members appoint board directors and are able to vote at company general meetings. Membership is free.  The Unison member factsheet provides more information.  

To apply for membership complete the Unison membership form. If you would like further information call in to your nearest Unison office or contact Nina on (03) 9349 0257.

 

More information for tenants