COVID-19 UPDATE: Information for renters and clients
We are pleased to inform you that Unison's main place management offices are now open. Our homelessness entry point services in Western Melbourne are operating as a telephone service. While our offices in Seddon and Werribee are closed, our team is still here to assist you.
You will find all our contact details on our contact page.
We regularly update this page with the latest information related to our services. We encourage you to check in regularly and keep up-to-date with the Victorian Government COVID website: www.coronavirus.vic.gov.au
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For information in languages other than English, please visit www.coronavirus.vic.gov.au/translated-information-about-coronavirus-covid-19
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IMPORTANT UPDATE FOR RENTERS
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→ Changes to our service deliveryWe are pleased to inform you that Unison's main place management offices are now open. Our teams are here to support you, and your Place Manager remains your key contact at Unison. All our contact details are available on our Contact page.
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→ Repairs and maintenanceFor maintenance requests, please call the numbers below:
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✔ Keep your fob/keys on you at all times when leaving your unit. ✔ Take care of your property (careful use and regular cleaning). ✔ Open doors and windows to allow airflow where possible. ✔ Use ovens in accordance with manufacturer’s instructions. ✔ Use cook tops in accordance with manufacturer’s instructions and with exhaust fans/rangehoods on. |
✗ Don’t flush anything other than toilet paper down the toilet as this will cause blockages. ✗ Don’t tip oils or fats down the sink, these can cause blockages. ✗ Don’t overload power points (no connecting power boards together to create more sockets). ✗ Don’t leave appliances and lights on when not in use or needed.
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→ Be cautious about COVID-19 scamsDHHS has reported that scammers are pretending to be Government agencies providing COVID-19 information via text and emails. Scams include false notifications of close contacts to confirmed coronavirus cases which contain malicious links and attachments designed to steal personal and financial information when they are opened. Please be cautious and remain alert to scams. Government agencies will not ask you to click an email link or open an attachment. The COVIDSafe app will not notify any person directly that they are a confirmed case or the contact of one - only a DHHS public officer would. If you suspect that you have been a target of a scam or are unsure, go to https://www.scamwatch.gov.au/report-a-scam
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→ What we ask of youStay home and get tested if you have symptoms of COVID-19 no matter how mild: including fever, chills, cough, sore throat, shortness of breath, runny nose, loss of sense of smell or taste. Go to the Victorian Government website for information on getting tested. Get tested if you have been in contact with someone who has tested positive to COVID-19. Go to the Victorian Government website for information on what to do if you have been in close contact with someone who has COVID-19. A Call-to-Test service provides in-home coronavirus testing to people who would otherwise be unable to get tested. This includes older people, people with a disability, carers and those with an illness that might prevent them from leaving home. For eligible callers located in Melbourne, testers will visit within 48 hours. If you are waiting for the results of your PCR COVID-19 test, please self-isolate until your receive a negative test result. Please let us know as soon as possible if you or anyone in your household tested positive. so we can ensure you have the assistance you need and we take appropriate measures. Visit https://www.coronavirus.vic.gov.au/checklist for further advice on what to do if you or a close contact tests positive to COVID-19. |
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→ COVIDSafe plan for for multi-dwelling residential buildingsAs part of our COVID response, Unison has developed a COVIDSafe Plan to protect renters, staff, visitors, and the community. This plan has been developed for multi-dwelling residential buildings owned or managed by Unison. The plan applies to common areas including access points, lifts, foyers and hallways, as well as shared facilities such as shared laundries, dining and meeting areas. The plan follows the COVIDSafe principles. |
IMPORTANT UPDATE FOR IAP CLIENTS
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→ Changes to our service deliveryWe are currently operating as a phone service only. While our offices in Seddon and Werribee are closed, our team is still here to assist you. If you are currently experiencing or at risk of homelessness in Melbourne's west, please call our team on the following numbers, between 9am and 5pm Monday to Friday (excluding public holidays).
If you need assistance outside of these hours or of this area, please call the Victorian Statewide Homelessness Line on 1800 825 955 (free call, open 24/7) to be connected with an Access Point in your area. Women experiencing family violence can call Safe Steps on 1800 015 188 (free call, open 24/7) and speak confidentially to another woman for information on family violence support services, legal rights and accommodation options. If you have been threatened or you are fearful for yourself, a child or a family member – call 000. |
HOW TO PROTECT YOURSELF AND THE COMMUNITY
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→ Mental health and wellbeingThis is a difficult and uncertain time for everyone and support is vital and available. For more information about managing stress and support options, call the Coronavirus Mental Wellbeing Support Services on 1800 512 348 or visit https://www.coronavirus.vic.gov.au/mentalhealth Financial support is also available. You can find more information on the Victorian government website https://www.coronavirus.vic.gov.au/financial-and-other-support-coronavirus-covid-19 The ‘Partners in Wellbeing’ hotline has extended their operating hours to 10pm on weekdays and provides additional support for business owners through access to business advisors and financial counsellors. Hotline number: 1300 375 330.
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→ Keep informed of the latest updateWe encourage you to look after yourself, your family and the community. Please follow the community health advice and keep informed of the latest update by visiting dhhs.vic.gov.au/coronavirus or calling the Coronavirus Helpline on 1800 675 398 (free call, 24/7). Information is also available in other languages: |
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→ I am feeling unwell, what should I do?Stay home and get tested if you have COVID-19 symptoms no matter how mild: including fever, chills, cough, sore throat, shortness of breath, runny nose, loss of sense of smell or taste. Go the Victorian Government webiste for step by step advice. A Call-to-Test service will provide in-home coronavirus testing to people who would otherwise be unable to get tested. This includes older people, people with a disability, carers and those with an illness that might prevent them from leaving home. For eligible callers located in Melbourne, testers will visit within 48 hours. If you are feeling seriously unwell and it is an emergency, call 000 immediately. |
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→ Follow the health advice to stop the spreadAll residents, clients and staff should follow the government directions as follows:
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This page was last updated on 2nd May 2022.