Renter Satisfaction Action Plan
Unison is committed to making your renter experience even better.
We have developed a Renter Satisfaction Action Plan based on your 2023 Renter Satisfaction Survey feedback.
We also invite you to complete our 3-minute Communication Survey. The results will help us improve the way we communicate with you.
Click on the Unison Renter Communication Survey link below and complete the survey, and you could be one of five lucky winners of a $100 shopping voucher.
By completing the survey, you go in to the draw for a chance to WIN!
CLICK HERE TO TO TAKE THE SURVEY
Based on your feedback from the 2023 Renter Satisfaction Survey, Unison has developed a Renter Satisfaction Action Plan.
1. Improved communication about Place Manager changes
Whenever there's a change in your Place manager, we'll ensure you're informed. Look out for posters in your building and expect friendly text or email updates from us.
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2. Building better relationships with Place Managers
Place Managers will check in with new renters after one month and complete your first property inspection after three months. This helps you understand your rights and build a stronger relationship with your Place Manager.
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3. More ways for you to share ideas
Your input matters! We're reviewing the role of the Tenant Advisory Group (TAG) and exploring new methods to gather your feedback beyond regular surveys.
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4. Helping you to understand your rights and responsibilities
Renting shouldn't be confusing. We're simplifying things by providing clear, accessible information about your rights and responsibilities as a renter. From sign-up kits to property inspections, we will inform you every step of the way.
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5. Making complaints easier for you
Have a concern? We're here to listen. Our staff are undergoing training to handle complaints effectively, and we're reviewing our processes to ensure your concerns are addressed promptly.
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6. Getting you involved in your community
Connect with your neighbours and feel more at home! We're hosting regular resident meetings and social events in many of our buildings, so you can build friendships in your community and engage with Unison staff.
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7. Keeping you in the loop about repairs
Thanks to your feedback, we've committed to exploring new ways to clearly communicate with you about any repair delays and updating you when work has been completed. Plus, we're making it easier for you to report common area issues for faster fixes.
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We appreciate your feedback and are committed to improving your renter experience with Unison. Thank you for filling out our Communication Survey and don't miss your chance to win!
