What is transitional housing?
Transitional housing is a supported short-term housing program. It acts as a stepping stone to more permanent housing in public housing, community housing or private rental. The program aims to support short-term accommodation to assist people in preparing for long-term housing as soon as possible. Transitional housing is temporary, and renters must actively work with their support workers to secure long-term housing. The housing is provided by the Department of Families, Fairness and Housing (DFFH) and managed by Unison in partnership with a wide range of support agencies.
What is a Place Manager?
Dedicated Place Managers manage each tenancy. Place Managers are at the heart of the delivery of our housing services and are the first point of call for our renters. Your Place Manager is your contact person at Unison and will help you if you have questions about your tenancy or property. And we encourage you to get in touch with their Place Manager to discuss any ideas, issues or questions.
What is a Support Worker?
A support worker is allocated to all transitional housing renters. Your support worker will help you apply for long-term housing, assist with budgeting, refer you to other services if you need help, let you know about employment and training opportunities, and work with you to get you ready for long-term housing.
What does Unison do?
- The first thing we do is help you set up your tenancy.
- We then monitor your tenancy, ensuring you know your rights and responsibilities as a renter and pay the correct rent every fortnight.
- We ensure that maintenance is undertaken to keep your property safe and in good condition.
- We carry out routine inspections to ensure that the property is well maintained.
Your responsibilities as a renter
- Take care of your property and keep your place in reasonable condition.
- Tell us know about any maintenance issues that need fixing at your property.
- Let us know know before you bring a pet home with you.
- Catch up with your Support Worker regularly.
- Meet with your Place Manager and Support Worker every 3 months.
- Pay your rent every fortnight.
Renter resources and policies
Unison complies with all relevant legislative and regulatory requirements. The following section features resources and policies that apply to and impact our renters. If you are seeking information that is not currently on the website or have any questions about these documents, please don't hesitate to contact your Place Manager.
- Ending a Residential Rental Agreement Policy
- Property Allocation Policy
- Property Management Policy
- Rent and Rental Arrears Policy
- Unison's Staff Code of Conduct: Unison’s Staff Code of Conduct outlines the standards of behaviour expected of all Unison employees. It aims to establish a code of professional ethics in the workplace that are consistent with Unison’s purpose, values and objectives.
Unison is a not-for-profit organisation. Our members are important stakeholders with particular rights. Members appoint Board directors and are able to vote at company general meetings. Membership is free. The Unison member factsheet provides more information. To apply for membership complete the Unison membership form. If you would like further information call in to your nearest Unison office.