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Escalation of complaints and appeals
If you have previously complained about a matter to Unison and you are not satisfied with Unison's response, you can:
- request an internal review by an independent Manager at Unison by completing the Feedback, Complaints and Appeal form
- pursue the matter through
the Victorian Civil and Administrative Tribunal (VCAT)
https://www.vcat.vic.gov.au/
Phone 03 7005 8984
the Housing Registrar
https://www.vic.gov.au/housing-registrar
Phone 1300 366 356
Consumer Affairs Victoria
https://www.consumer.vic.gov.au/contact-us/resolve-your-problem-or-complaint/overview
Phone 1300 558181
The Victorian Ombudsman
https://www.ombudsman.vic.gov.au/
Phone 1800 806 314
You can also get further independent advice from:
A solicitor
Tenants Victoria (for matters relating to tenancies)
https://tenantsvic.org.au/
The Victorian Public Tenants Association (for public tenants and people on the Victorian Housing Register)
https://vpta.org.au/