Long-Term Affordable and Social Housing
Unison is carefully monitoring developments related to the Coronavirus pandemic.
This resource page is designed for residents of our long-term housing programs (social and affordable housing). You will find here policies, brochures, forms and links to important websites. If you are seeking information that is currently not on the website or have any questions about these documents, please don't hesitate to contact your Place Manager.
What is a Place Manager?
At Unison, each tenancy is managed by dedicated Place Managers.
Your Place Manager is your contact person at Unison. Your Place Manager will help you if you have any questions about your tenancy or your property.
Place Managers are at the heart of the delivery of our housing services. They are the first point of call for our tenants and we encourage our tenants to get in touch with their Place Manager to discuss any idea, issue or question.
What does Unison do?
- The first thing we do is help you set up your tenancy.
- We then monitor your tenancy. This includes making sure you know your rights and resposibilities as a tenant, pay the correct rent every fornight.
- We make sure that maintenance is undertaken to keep your property safe and in good condition.
- We carry regular routine inspections to ensure that the property is well maintained.
What do you, as a tenant, need to do?
- Take care of your propertyby keeping it clean and tidy.
- Tell us know about any maintenance issues that need fixing at your property.
- Let us know know before you bring a pet home with you.
- Pay your rent on time.
Be a good neighbour
Unison provides housing to many different people with different lifestyles. It is important to have a positive relationship with your neighbours.
You have the right to:
- Feel safe in your home
- Peaceful enjoyment of your home
- Access information and services to help you live peacefully in your home
You also have a responsibility to:
- Act respectfully
- Make sure your visitors act respectfully
- Make efforts to resolve issues with neighbours
What behaviour IS OK and NOT OK?
Just as you have a right to peaceful enjoyment, so do your neighbours. Behaviours that cause violence, harassment, fear, or distress are NOT ok. Other disruptions are unavoidable and a part of living near other people.
It is OK:
- If there is noise from babies crying
- If there is noise from children playing
- To make normal noises at unusual times because of different work patterns
- To make strong smells from cooking
- To have different lifestyles to other residents
It is NOT OK:
- To make loud noise from music or voices
- To make loud noise from pets or vehicles
- To use language that is abusive, intimidating or threatening
- To be violent, threating or aggressive
- To do anything illegal
If you have issues with your neighbours
Call the police
If you feel unsafe or believe there is illegal activity, call 000 or Crime Stoppers
Talk to your Neighbours
If you are having a problem with your neighbours, try talking to them about the problem first. They might not know they are upsetting you.
If you feel unsafe, stop the conversation and leave.
Speak with your Place Manager
If your problem continues, tell your Place Manager. Make sure to take notes about the time, the date, the location, what happened and who was involved.
What will Unison do?
When you contact us about an issue, we will:
- Take notes about the information you provide
- Tell you what the process will be and keep you updated
- Ask for your consent to speak about the issue to other tenants
Depending on the circumstances, we may also:
- Ask you to resolve the issue with your neighbour
- Give you an Antisocial Behaviour Logbook
- Organise mediation between you and the neighbour
- Contact other people involved to find out more about the issue
- Contact the police where there is illegal activity
- Ask you and others to be witnesses at VCAT
- Give all tenants the opportunity to change their behaviour
- Organise a Residents Meeting to discuss the problem
Tenant Resources and Policies
Unison complies with all relevant legislative and regulatory requirements. The following section features resources and policies that apply to and impact our tenants.
- Allocations Policy
- Anti-Social Behaviours and Breaching Policy
- Assignment Policy
- Bond Policy
- Change in Circumstances
- Complaints Policy
- Eligibility Policy
- Ending a Residential Rental Agreement Policy
- Maintenance and Repairs Policy
- Property Inspection Policy
- Rent Arrears Policy
- Rent Policy
- Renter Changes to a Property Policy
- Renter Damage Policy
- Resident Meeting Policy
- Right of Entry Policy
- Welfare Checking Policy
- Unison's Staff Code of Conduct: Unison’s Staff Code of Conduct outlines the standards of behaviour expected of all Unison employees. It aims to establish a code of professional ethics in the workplace that are consistent with Unison’s purpose, values and objectives.
COVIDSafe plan for for multi-dwelling residential buildings: As part of our COVID response, Unison has developed a COVIDSafe Plan to protect renters, staff, visitors, and the community. This plan has been developed for multi-dwelling residential buildings owned or managed by Unison. The plan applies to common areas including access points, lifts, foyers and hallways, as well as shared facilities such as shared laundries, dining and meeting areas. The plan follows the COVIDSafe principles.
More resources for tenants
- EPA (Environment Protection Authority Victoria) – Annoyed by noise booklet
- Renters Guide: Your renting rights and responsibility
- Consumer Affairs
- Tenants Victoria
Unison is a not-for-profit organisation. Our members are important stakeholders with particular rights. Members appoint Board directors and are able to vote at company general meetings. Membership is free. The Unison member factsheet provides more information.
To apply for membership complete the Unison membership form. If you would like further information call in to your nearest Unison office or contact Nina McLean, EA to the CEO, on 03 9349 0257.